Shop Policies

Shipping // Pickup

We are currently shipping once per week, generally on Wednesday, following public health guidelines due to the pandemic. We ship USPS Priority Mail or First Class (depending on weight + volume), so once you've received a shipping confirmation and tracking number you can expect your package within three business days.  

 

You are also welcome to select local pickup, which is on the farm halfway between Carpinteria and Ojai on Highway 150 for no charge. Once you've placed an order we will be in touch via email with directions, since Google Maps leads you astray. Please only choose this option if you are willing to come out to the farm and able to give us 24 hours notice via text or email. Thank you!

Return Policy

If you are dissatisfied, please get in touch to return your order within 14 business days and we will be happy to replace or refund. We will cover the shipping costs of any replacement.

Privacy Policy

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address + email address. Your personal information will only be used to complete your transaction. We will never pass along any information about our customers. You will only receive email updates pertaining to your order, unless you specifically sign up for our sporadic newsletter :)

Terms + Conditions

This website is owned and operated by Daniel Shimoda and Alena Steen of Night Heron Farm. These Terms set forth the terms and conditions under which you may use our website and products. This website offers botanicals. By accessing or using the website and our products, you approve that you have read, understood + agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

When buying an item, you also understand that statements on individual products have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Photo of our flowers by Akasha Rabut

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